Sony is what Apple would have been without Steve Jobs, and by that I mean really good hardware and no comprehension of good software or user experience.
Witness the mini-disc player. Lightyears ahead of cds. Could have been the digital standard that staved off mp3s, but instead...Sony had to screw it up with Orwellian digital media restrictions and closed protocols. They had the chance, but they totally screwed themselves.
How about today? All I want to do is put some damn funds in my damn digital wallet. Something that every other digital entity in the world seems to handle with no problems. But can Sony, a huge company worth billions of dollars do it?
Of course not. It's a series of spinning activity indicators and returning me to the same submission screen with no indication of anything having happened. And indeed, nothing did happen, because the funds are all right where they began.